Remove amazon negative reviews and boost your sales today

Dealing with negative reviews is one of the most challenging aspects of running an Amazon business. Negative reviews on Amazon can sting, impacting your search ranking, conversion rates, and ultimately your bottom line. 

But fear not, there are effective strategies to navigate this challenge. This guide will help you to understand the power of reviews, implement tactics for removing harmful ones, and build a review fortress that attracts positive feedback and propels your sales forward.

What Are Amazon Reviews And Why Are They Important In The Marketplace

If you want to succeed in your Amazon business, you need to understand how reviews make or break it. In today’s Amazon marketplace, customer reviews hold significant weight, influencing buying decisions and ultimately impacting your sales and ranking.

Let’s see some current statistics that describe the power and tangible impact of reviews across all marketplaces.

  • 93% of consumers rely on reviews to make buying decisions. So the more positive reviews are displayed on your listings, the higher your chances of sales conversion.
  • A single negative review can quickly alter the recommended purchase decision of 80% of shoppers. 
  • Positive reviews on listings make 20% of shoppers complete their transaction because they won’t look anywhere else.

Given these data you would want your listings to show a balance of negative and positive reviews to impress the authenticity of your product. Too many of both positive or negative reviews would seem dubious to a lot of shoppers. They could either be fake positive reviews bought by unethical sellers, or fake negative reviews intended to destroy a brand.

Reviews are also categorized by Amazon into verified purchase reviews and non-verified purchase reviews. Verified reviews are those that came from shoppers that had direct experience with your product by buying it. On the other hand, non-verified reviews are from customers who didn’t buy your product but had experience with it, for example by buying it from another seller or by receiving it as a gift.

How Do You Navigate Negative Reviews

Facing negative reviews on Amazon can be discouraging, but it’s crucial to handle them effectively. This section equips you with strategies to identify legitimate concerns, navigate challenging situations, and potentially turn negative experiences into positive outcomes.

Keep in mind that not all negative reviews are bad. If they are legitimate, then you could treat them as a source of reliable information on how to improve your product based on your customers’ actual experiences. In this case, these types of negative reviews do not demand removal.

The other kind of negative reviews — considered as non-compliant — are the ones you should pay attention to.These reviews are the ones that will eventually destroy your brand when left under the radar. 

So how do you identify this kind of negative review? Here are some pointers:

The review violates Amazon’s Community Guidelines.

Amazon has an intensive list of what they consider as review violations.  There are no ifs and buts when it comes to this list, so be sure to know this list by heart so you can quickly act on their removal once spotted. 

Some examples of these non-compliant reviews include using offensive languages, promoting links to other sites, or adding personal information on the review.

The review contains factual inaccuracies.

Customers sometimes buy the right products with false expectations. They feel misled and would express that through a negative review. When doing so, they would include inaccurate claims about the product. This is the kind of negative review that you can tackle and hope to turn around in your favor.

The review appears malicious.

Fake reviews are widespread on Amazon; at least 42% are considered fake as per analysis of Fakespot. Bogus reviews happen due to the stiff competition in the marketplace. Unethical sellers would commission fake review peddlers to up their product rating or stomp on your reputation. 

Strategic Negative Removal Methods

Removing negative reviews on your listing must be more than just filing a case on Amazon to get them removed. A good strategy to stay in control of them calls for a simple, yet effective process.

Utilize Review Management Tools

By getting notified by these tools, you’ll be able to quickly act  and deal with a negative review when they show up on your listing. Without their help, you would have to check all your listings manually, wasting all your precious time. 

Likewise, review management tools are so efficient you can directly communicate with customers to address a negative review, or connect with Amazon to report it. Some even offer a ton of functions for your Amazon business, making your day-to-day operation smooth. 

Once you’ve seen your reviews, identify whether they are compliant or not. Deal with customers directly to resolve compliant negative reviews, and report to Amazon the non-compliant ones. 

Reach Out To Customers

Tackling negative reviews directly with customers should not focus only on wanting them to edit or remove their review. You should not even pressure them to do so because that’s prohibited by Amazon. 

Instead, focus on providing your customers the best service in rectifying the situation that led them to write a negative review. Acknowledge their frustration, apologize for any shortcomings, and offer a resolution. This demonstrates your commitment to customer satisfaction, even if the review remains. But if you delight your customers well enough, then it is safe to expect that they might edit or delete the reviews on their own.

Report Directly To Amazon

Don’t think twice about reporting to Amazon non-compliant reviews and requesting their removal because you automatically have a case in your favor. 

While this action is not an easy feat, your best bet in making Amazon react (and fast) on your cases is ensuring that there is clear violation of its community guidelines, not making impositions and demands, and submitting as much proof as you can. All these will help Amazon make informed decisions about removing negative reviews.

If negative reviews are currently hounding your business and your skill in filing cases on Amazon is nowhere near efficient, then you should consider a tech-enabled negative review removal service with a high success rate. Not only can they spot the reviews eligible for removal, but they will also file the cases on your behalf and persevere until those negative reviews are removed.

Knowing that there’s help out there that can take out the overwhelm in managing your negative reviews spells the difference between the success and failure of your Amazon business.

Building a Positive Review Powerhouse

There are ways to react to a negative review, and there are ways to prevent them. To fend off negative reviews, start at the grassroots with these steps:

Optimize Your Listings for Clarity

Clear descriptions, high-quality images, and competitive pricing set realistic expectations and prevent disappointment. Ensure your listings accurately represent your products and address potential pain points.

Deliver Exceptional Products and Service.

This seems obvious, but it’s the foundation of positive reviews. Prioritize quality control, fast fulfillment, and responsive customer support. Ensure your offerings consistently exceed customer expectations.

Actively Solicit Feedback.

Don’t be shy! After a positive purchase experience, politely ask customers to leave a review. Use personalized emails or product inserts to nudge them in the right direction. Make the request process simple and convenient. But be careful, Amazon also imposes strict rules when soliciting reviews. Don’t use manipulative languages, offer incentives in exchange for reviews, or only ask satisfied customers for a review.

Respond to All Reviews

Engage with both positive and negative reviews. Thankful responses to positive reviews reinforce the sentiment, while addressing concerns in negative reviews demonstrates your commitment to improvement. Show customers you value their feedback, even if it’s critical.

Use Data Insights

Don’t waste the valuable insights you could get from all your reviews. Your reviews are a goldmine of information that can help you understand customer expectations, refine your offerings, and provide better service.

Key Takeaway: Taking rapid action to address negative reviews is essential in order to protect a brand’s reputation and profitability. Responding promptly with courtesy and offering solutions go a long way in mitigating the impact of any negative feedback received.

FAQs In Relation To Remove Amazon Reviews

Can Amazon remove reviews?

Amazon’s priority is fair and accurate representation of customer experiences about the product. At the backend, they are actively monitoring reviews left by shoppers and delete them before they get posted, or remove them when posted on the listing. In situations where sellers file a case to have a negative review removed, Amazon will do so if the review is a clear violation of their Community Guidelines.

Why are reviews removed from Amazon?

Reviews are removed for various reasons, including violations of community guidelines, inaccurate information, or being deemed irrelevant to the product itself. Familiarize yourself with the common reasons for review removal to assess your options.

Can an author remove an Amazon review?

Yes, the review authors (buyers) can remove (or edit) it. But you shouldn’t directly ask them to do so. If it’s an authentic review, work on resolving the issue with the customer to get in their good graces in hopes of them removing the negative review. If it’s non-compliant, then go ahead and file a case on Amazon for its removal.

Parting Thoughts

Fighting negative reviews and building a positive review profile is an ongoing journey. However, by understanding the power of reviews, implementing strategic removal tactics, and proactively fostering positive experiences, you can transform your Amazon presence from review-scarred to review-rich, propelling your sales to new heights. 

Remember, with the right approach, negativity doesn’t have to define your online success. Take action today, implement these strategies, and watch your positive reviews flourish, curbing negative reviews for good!

Looking for experts to manage the most complex aspects of selling on Amazon?

Contact TraceFuse today

to protect, defend & grow your brand on the Amazon marketplace.

Share On: